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    General Questions

    Can I cancel my order?

    Orders can not be canceled once they are placed because the shipping process starts so quickly. However, you can exchange your item for something else within 12 days after delivery.

    What is the best way to contact you?

    Email we will answer your email within 1-3 business days. Please include your order number on questions about your orders.

    Can I add to my order?

    If your order has already been packaged and is ready to be sent out we can not add anything to your order.

    Can I pick up my order instead of paying for shipping?

    We have a strict no pick up policy.

    What if by item breaks?

    If your item breaks with in 12 days of delivery, we will replace the item on us. (only applies to accessories)

    What is your return policy?

    See return and exchange policy below in the footer menu. 

    what if I put in the wrong address on my order?

    Email us as soon as possible. If your order has been sent out, it is out of our hands and we will wait for it's return and correct the address if it comes back to us (see shipping policy in the footer menu below). If it has not been shipped, but has been packaged and labeled you will need to re-pay for shipping. 

    Can I remove the bow from the scrunchie?

    Yes you can! 

    When will you restock my favorite item?

    Items are restocked periodically. We try to make sure inventory is always coming in, but be paitent with us. Subscribe to our newsletter to be the first to know about restocks and new arrivals. 

    How should I wash my loungewear?

    Wash all lounge and swimwear in a light cycle on cold. Hang or lay flat to dry. You can wash and dry scrunchies.