Our policy lasts 12 days. If more than 12 days have gone by since delivery, unfortunately we can NOT offer you an exchange for store credit. ALL SALE ITEMS ARE FINAL SALE.
ALL HAIR ACCESSORIES ARE FINAL SALE, NO EXCEPTIONS!To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and if a clothing item, it must still have the tags on it. To complete your exchange, we require a receipt or proof of purchase. The items need to be sent back at your cost and we will give you a code for your store credit at the amount of the item(s) purchased. This will not include shipping cost. We only exchange items if they are defective, damaged, or the wrong size. Send us an email at firstname.lastname@example.org and send your item to: 91 South Quivira Lane Vineyard, Utah 84059 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund for a damaged item.If you are approved, then your exchange will be processed, and you will receive a store credit code.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Return PolicyWe have a strict no return policy. Items being returned for sizing issues will be exchanged for store credit. -----
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